Payment Policy

1. Accepted Payment Methods:

• We accept online payments through the following modes of payment:
• Visa & MasterCard Debit & Credit cards
• UPI
• Net Banking from select banks in India.
• 3^rd Party (approved on Panel )Financial Institutions

2. Credit Card Transaction Details:

For Visa and MasterCard transactions, please provide your:

• 16-digit credit card number
• Card expiry date
• 3-digit CVV number (on the back of the card).

Ensure your Credit Card is enrolled with VBV (Verified by Visa) or MSC (MasterCard Secure Code) for transaction completion.

For American Express Cards, provide your 15-digit card number and a 4-digit code.

3. Transaction Confirmation:

• The Credit Card transaction will reflect on your bank statement as a payment to Dermalinks.

4. Transaction Discrepancies:

If your account is debited but you haven’t received a confirmation from us, contact our customer care with:

• Transaction Reference Number
• Debited amount with registered Email ID
• Date & Time of Transaction.
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Cancellation Policy

1. Services/ Packages Cancellation:

• Services or Packages once billed are not eligible for cancellation or refund.
• However, in certain unavoidable circumstances, clients may switch to other services/packages with management approval.

2. Discount Vouchers:

• Discount vouchers are for one-time use only and considered used even if the order is cancelled.

Return & Exchange Policy

1. Product Return Restrictions:

• Products/ Medicines purchased through Pharmacy at Dermalinks are non-returnable due to hygiene/health and personal care/wellness/consumable nature.

2. Return Procedure:

• Email us within 24 hours of order delivery with images of:
  • Product
  • Invoice
  • Inner & Outer Packaging
  • Batch Number.
• Kindly photograph the damaged/tampered side of the product or package.

3. Return Processing:

• Allow 48-72 hours for response and 10 to 15 days for request processing.
• We may contact you to ascertain damage/defect before issuing refund/replacement.

4. Eligibility for Refund/Exchange:

• Full refund/exchange without additional charges for:
• Missing items
• Damaged/broken bottles/pack
• Wrong/expired product delivery.

5. Return Requirements:

• Retain invoice and original manufacturer’s packing for successful pick-up and return.
• Returns not accepted if product is:
• Damaged
• Without invoice
• With tampered batch number and price
• Without original packaging.

6. Pilferage Claims:

• Claims must be made within 24 hours of order delivery for pilfered delivery.

7. Non-Refundable Scenarios:

• No refund applicable if:
• Inadequate information provided
• Snapshots of Invoice, packet, and box not provided
• Damages due to neglect/improper usage/wrong application.

8. Refund Process:

• Refunds via bank transfers; no cash refunds.
• Allow 5 to 7 business days for online refund initiation.
• NEFT refunds require 3 to 5 business days post initiation.

9. Prepaid Orders:

• Amount credited to the original payment account; may take 7-10 business days to reflect.